Business Continuity Tip of the Month   -  July 2020

Put it down to experience

The last couple of tips (‘Return journey’ and ‘Home from home‘) discussed a number of considerations when implementing changes to working practices as we transition from lock-down to the various phases of business recovery. In addition to these practical considerations, however, we need to give due consideration to the people involved.

Everyone will have been affected in some way by their experiences of the last few weeks and months, some more significantly than others. Some will have found life particularly difficult, for a variety of reasons. Many will have found the experience stressful, to varying degrees, but for a small proportion this may have resulted in significant psychological issues.

Some may have suffered serious health issues, either from catching the virus or other conditions. Some may have lost loved ones. Some may have experienced relationship difficulties or other emotional issues related to, for instance, loneliness or anxiety or chronic stress or being cooped up with ‘difficult’ people.

The point is that we need to recognise that people will have had different experiences, the impacts of which haven’t necessarily gone away just because we may be moving into a new phase of business recovery.

Our duty of care as employers extends to mental as well as physical health. We therefore need to ensure that HR teams and line managers are able to deal with potentially unfamiliar issues. This may require education or training in how to spot the signs that all is not well with their colleagues and to provide appropriate assistance.

Getting back to ‘normal’ may not be a quick or easy process for some, but recognising this and creating an environment that provides the necessary support for those who may need it will go a long way to easing the transition.

 


Subscribe

Did you know that Acumen’s Consultancy Director, Andy Osborne, publishes an expert tip each month for people with an interest in developing a business continuity capability?

Why not subscribe now and have Andy’s ‘Tip of the Month’ delivered to your inbox.

Andy also writes the occasional blog, which is somewhat more light-hearted, but with a serious business continuity message. Subscribe to ‘Oz’s Blog’ instead and receive an email notification when Andy posts a blog, in addition to the Tip of the Month emails.

 

Please note that by submitting this form you are opting in to allow us to use your information to contact you and to store and handle your information as per our Privacy Policy