In order to implement a robust, fit for purpose, cost-effective business continuity capability, it’s essential to get the groundwork right.

Our ‘Four Key Questions’ approach to business continuity management aims to provide answers to the following four simple, but very important questions :

1) What is important to the organisation in meeting its commitments and strategic objectives?;

2) Why are these things important, in terms of the business impacts that would be felt in the event of a disruption?;

3) When do these important activities and their supporting infrastructure need to be available in order to avoid unacceptable business impacts?;  and

4) How does the organisation ensure that they are available when needed, in terms of its continuity strategies, solutions and plans?

The first three questions need to be answered before any meaningful strategy can be developed, which, in turn, will address question four.