Business Continuity Tip of the Month   -  February 2003

A source of embarrassment

Many organisations choose to outsource certain activities, for various reasons. They may consider them to be non-core activities, want to outsource a particularly specialist or risky process, or do it purely to save money.

Outsourcing can make good commercial sense, but only if the implications and risks are properly understood.

Several organisations have suffered serious embarrassment or damage to their reputation owing to an outsourced supplier’s failure to deliver. Whether it’s IT, manufacturing, call centre, purchasing, delivery of products or whatever, someone else’s problem can quickly become yours.

If things go wrong your customers will turn to you, not your supplier. You might have outsourced the process, but you retain the risk, and the responsibility, and the reputation, and the hassle if things go wrong.

So make sure your decision to outsource is an informed one. One that includes a thorough risk and impact assessment and an understanding of the supplier’s own continuity plans.

 


Subscribe

Did you know that Acumen’s Consultancy Director, Andy Osborne, publishes an expert tip each month for people with an interest in developing a business continuity capability?

Why not subscribe now and have Andy’s ‘Tip of the Month’ delivered to your inbox.

Andy also writes the occasional blog, which is somewhat more light-hearted, but with a serious business continuity message. Subscribe to ‘Oz’s Blog’ instead and receive an email notification when Andy posts a blog, in addition to the Tip of the Month emails.

 

Please note that by submitting this form you are opting in to allow us to use your information to contact you and to store and handle your information as per our Privacy Policy