Business Continuity Tip of the Month

What’s the story

Last month’s tip (‘Log it or lose it’) highlighted the importance of event and decision logging, largely from the standpoint of being able to justify, or defend, our actions at a later date.

But this isn’t the only reason for event/decision logging. And the detailed event/decision log, containing all the things suggested in that previous tip (such as reasoning, context, options considered, information/advice available, etc) isn’t the only kind of log that has value.

Yes, it’s important to have all of that detail available to refer back to at a later date. But a concise, high-level log of the main issues, decisions made and actions planned, writ large on flipcharts or whiteboards (either physical or virtual using your favourite online platform*) can help the crisis or incident management team immensely during the heat of battle.

This type of high-level event log provides a ‘storyboard’ to keep all team members up to speed with what’s happened so far and what needs to be done. It helps the team to remain focused on the important stuff and be able to see the wood from the trees. And it’s particularly useful at handover times or when there’s a need to brief someone who hasn’t been all that involved so far – for instance when those pesky executives come asking questions.

In the context of crisis or incident management, a short story can have as much impact as the event logging equivalent of ‘War and Peace’.



* Whichever medium you choose, do make sure you have a backup copy. In the case of flipcharts or whiteboards, a quick photograph before removal can help ensure you don’t lose valuable information that might be needed in the days/weeks/months/years to come.




Why not subscribe now and have Oz’s Business Continuity Blog and/or Andy’s Tip of the Month delivered to your inbox?

(Note : subscribing to Oz’s Blog includes Tips of the Month. Select ‘Tip of the Month’ if you only want to receive the tips without Oz’s Blogs).


Subscribe me to:

Please note that by submitting this form you are opting in to allow us to use your information to contact you and to store and handle your information as per our Privacy Policy