Oz's Business Continuity Blog 

The ramblings of a travelling consultant – episode 5

Yesterday morning I did a remarkably silly thing. Something I hadn’t done in almost seventeen years as the proverbial travelling consultant.

Yesterday morning I went to London. No, that’s not the silly thing – I go to London quite often and honestly it’s really not that bad there. Even for a country bumpkin like me (see ‘From beekeeping to BCM‘). No, the silly thing came to light after I’d boarded the train and it was pulling out of the station. I opened my bag to take out my laptop and some papers so that I could start work and my laptop wasn’t there. I checked again. And again. But it still wasn’t there. After checking for a fourth time the penny finally dropped – I’d left my laptop at home. I was a couple of minutes into a two-hour train journey, all ready to get stuck in to some quality report writing time and my laptop, one of the main tools of my trade – if not the main tool – was sitting at home, rather than on the table in front of me.

After the initial panic attack subsided I remembered that I wasn’t presenting today, so at least I didn’t need my laptop for any of my meetings. And I had my phone, and lots of people tell me that’s all they need to be able to work. “I can just work from wherever I am, as long as I have my mobile phone and an internet connection” is an assertion I hear all the time. Well this was a perfect opportunity for me to put that theory to the test.

Low batteryLuckily I had a charger with me, otherwise I’d have been in trouble from the off. Because the second thing I didn’t do last night – the first being to not spot the absence of a laptop when I checked the contents of my bag (yes I did actually check, or at least I thought I did – it was late) – was to charge my phone. I have one of those phones that you have to charge about every three and a half hours (you know the ones) so the 20% remaining battery life probably wouldn’t have got me halfway to London, let alone seen me through the day.

So I plugged in and off I went. I couldn’t work on the report that I’d planned to because, whilst I synchronise files between my desktop and laptop, I don’t store all of my data in the cloud as a matter of course. In fact I don’t store much there at all, particularly if it’s confidential. Call me old fashioned but I haven’t yet developed the same blind faith in ‘the cloud’ that many others have. I’m with one of my information security colleagues on this one – he recently said “I wish people would stop calling it ‘the cloud’ and start calling it ‘putting my data on someone else’s computers'”. Don’t get me wrong, I’m not saying ‘the cloud’ is all bad. And yes, I do use it. But I’m extremely selective about what I choose to put there. There are, after all, some significant advantages if it’s used properly. But the cloud is a big and often dimly-lit place and not every cloud is created equal. Call me a cynic but I largely think of ‘the cloud’, particularly the free bits of it, as a really convenient way of letting someone else delete, corrupt, leak, sell, give away, deny me access to or otherwise compromise my data so that I don’t have to do it myself. Which I personally think is a healthy attitude that others would do well to adopt.

But I digress. In any case, trying to write a proper report on a phone, as opposed to making a few notes, isn’t the easiest thing in the world to do. For a start, typing large amounts of text on a phone isn’t as easy as on a real keyboard, at least for anyone with normal sized fingers. Let alone the fact that my phone is constantly ‘correcting’ what I type, which means I spend an inordinate amount of time correcting it back again. Then there’s the compatibility issues (which I won’t go into here as it’ll probably just turn into a rant against Microsoft and Apple), which means that you’re pretty much restricted to text only, without too much formatting and certainly nothing as weird and wonderful as a table.

iPhone no internet available1But I digress again. At least I could start by sending a few e-mails. Except there was no network connection. On-board wi-fi hasn’t made much of an appearance on the trains from Evesham to London yet, at least not the peak time trains (for some reason you can get it at 2 o’clock in the afternoon, which is really useful for the majority of business travellers who actually have to get up in the morning). And the mobile phone signal is somewhat patchy for the first part of the journey. Funny how I can get a mobile signal at the top of a ski slope but not in the Cotswolds, despite the claims of 99% UK coverage by the mobile ‘phone companies (second rant suppressed).

So I read a couple of (paper) documents, wrote a bit of my blog, corrected the ‘corrections’, finally managed to send and receive some e-mails, did a bit of web browsing (albeit looking at stuff on a very small screen), popped a couple of headache tablets and arrived in London for my meetings.

Shortly before I got on the train home, my phone started bleating ‘low battery’ at me again. “No matter”, I thought, “I’ll just charge it on the train”. Except the electrical sockets on this particular train weren’t working. So I had about twenty minutes of trying to access my e-mails (and failing, due to a glitch at my internet service provider – good old Sod’s Law!) and writing a few notes for later processing before my phone gave up the ghost. At which point I gave up too and read the paper instead.

So, how effective was my plan to “just work from wherever I am using my mobile phone”. Well, I suppose I managed to do a bit, and significantly more than in the pre-smartphone days. But how effective was it really? Well I think the answer to that is fairly evident. I reckon I probably achieved fifteen to twenty percent of what I’d have been able to do had I had my laptop to hand.

Yes, remote working is eminently possible – I do it all the time – but its effectiveness is hugely dependent on the tools available and the type of work that you’re trying to do remotely. Even working at home can be problematical and far less efficient than working in an office, if that’s what you normally do (see ‘No business like snow business‘). And if you’re a laptop user and you don’t have it with you (which is a distinct possibility if you’re one of the many, many people who leave their laptops in the office when they go home) remote working can be trickier still.

And yes, there are all sorts of things that can be done with a smartphone (aside from checking Facebook or tweeting), particularly if your job largely involves ‘phoning and e-mailing people and making a few notes. But in my experience their usefulness is limited and they’re really no substitute for a proper computer if you have things like reports to write (or read) or large, complicated spreadsheets to deal with, amongst other things. And, whilst they may be OK for a short period, I challenge anyone to work effectively for anything more than a very short time using just their smartphone.

So next time someone says to you “I can just work from wherever I am, as long as I have my mobile phone and an internet connection” I strongly suggest you challenge them to prove it. Because some things are a lot easier said than done.

Related articles : ‘Do your homework


Agree? Disagree? Want to share your own thoughts or opinions?

Leave a reply and let me know what you think.


Andy Osborne (known as Oz to friends and colleagues) is the Consultancy Director at Acumen, a consultancy practice specialising in business continuity and risk management.

Andy is the author of the books ‘Practical Business Continuity Management, ‘Risk Management Simplified and ‘Ski Boots and Celery – A Compilation of Oz’s Business Continuity Blogs, as well as his popular blogs and ‘Tips of the Month’, all of which aim to demystify the subjects of business continuity and risk management and make them more accessible to people who live in the real world.

You can follow Andy on Twitter at @AndyatAcumen and link with him on LinkedIn at http://uk.linkedin.com/in/andyosborneatacumen




4 responses to “The ramblings of a travelling consultant – episode 5”

  1. Harriet says:

    I am also continually amazed that while I had perfect wifi access in the middle of the jungle in Thailand…I kid you not!…I am still unable to maintain decent wifi from Wolverhampton to London!

    • Andy says:

      That’s the middle of nowhere for you! 🙂

      Joking apart though, there is a serious issue here, because as well as the one about working from anywhere using just an iPhone/Android ‘phone/Blackberry (delete as applicable), the other one I hear all the time is “there’s internet access everywhere these days”. Well, my personal experience is that it often a) doesn’t work, b) costs a fortune (if it’s in a hotel, airport, etc), c) is extremely slow and/or d) is not secure. Apart from that…

      I know I often go off on a bit of a rant about these things but as you know I’m big on challenging and validating assumptions and I think these are classic examples of assumptions that need to be properly validated. Like I did the other day!

      But what does everyone else think? Is it just me (and Harriet)? I suspect not.

      All the best,

  2. Richard Hall says:

    Brilliant Andy!
    I can empathise, having left my laptop at home yesterday – still managed to have a productive day doing things I wouldn’t have otherwise got round to as I would have been doing email and being on-line etc.!
    I also hear you on ‘The Cloud’ – like anything, it can be a useful tool if managed properly. Too often, organisations just chuck their corporate information out there and their approach to risk and managing it is – ‘It’s in the cloud and our provider says they are secure’.
    I do disagree with one point you make: your laptop being possibly the main tool of your trade. I suggest that you yourself are your main tool (and that’s said with the nice meaning of it, before anyone twists my interpretation! :-)) I guess this could itself be the topic for another blog.


    • Andy says:

      Hi Richard,

      A couple of interesting observations there.

      I guess there’s often an assumption that if we can’t get online we can’t do anything, which isn’t necessarily the case, at least in the short term. So it’s about having the right tools for the job when we need them.

      At the risk of the cloud discussion going on and on (although maybe that’s not such a bad thing) I think there are far too many assumptions made about what “the cloud” does and doesn’t provide. Like that one that because it’s in the cloud it must be secure, replicated, instantly recoverable, or whatever. It’s important to understand what’s behind the service you’re buying (or using for free) rather than just making these assumptions. I’ve seen “cloud” services delivered from what’s essentially a couple of servers in a shed – I’m pretty sure the users picture a slightly different environment in their minds but the trouble is they seldom bother to check…or read the service level agreements, but that’s another story.

      And don’t worry, it’s not the first time I’ve been called a tool – remember, I have 2 teenage sons!


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