But that doesn’t mean that the loss adjuster should be seen as the enemy. After all, they’re just doing their job. So there’s no reason why you shouldn’t also get to know your loss adjuster before the event – except that you probably don’t know who he or she is.
Why not ask your insurer(s) to nominate their loss adjuster(s) now so you can discuss your business continuity arrangements with them? Perhaps even involve them in your exercises and tests. There’s a good chance that they’ll be happy to do this as a greater understanding of your business and your business continuity plans will benefit them as well as you, and is likely to significantly reduce any delays post-incident.
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