Business Continuity Tip of the Month
A question of focus
A previous tip “Questioning the answers
" suggested a few key questions for an information management team, supporting the crisis or incident management team, to ask.
This tip suggests some questions for the crisis/incident management team itself to ask at its regular review sessions, to ensure it keeps its collective eye on the ball, broken down into four important categories :
- Current situation – What are the main issues now? What’s changed?
- Strategic intent – What’s the most important strategic objective that we need to focus on achieving?
- Actions – What specific actions are we going to take in order to achieve our strategic intent?
- Responsibilities – Who’s going to carry out which activities?
…And don’t forget those two small but important questions “what if?” and “so what?”
, which can be so helpful in identifying the potential consequences of a decision or event that hasn’t yet happened.
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