Business Continuity Tip of the Month

A commanding position

‘Command centre’, ‘control centre’, ‘war room’ – call it what you will, in the event of a crisis or major incident this will be a very important place.

It’s the location from which the response and recovery operations will be directed and managed. It will be staffed by senior people, probably working long hours and under stressful conditions. So it makes sense to plan its location and facilities in advance.

When setting up your command centre, consider the following :

  • Availability – it may need to be available at very short notice, perhaps in the middle of the night or at a weekend;
  • Location – it should be well away from the incident site(s), but still easily accessible;
  • Access – key-holders should be available and contactable;
  • Facilities – including desks, chairs, telephones, fax, PCs, network connections, meeting rooms, whiteboards, radio, TV and video, stationery and catering supplies and, if possible, a separate rest area;
  • Alternatives – consider nominating more than one location, in case the primary location is unavailable for some reason.

And having decided on suitable locations, do be sure to let all the relevant people know where they are and how to get there!