Business Continuity Tip of the Month
A break in continuity
With the holiday season just around the corner, one of the main assumptions in many business continuity plans – that key people will be available and contactable – may not actually hold true.
A small amount of pre-planning could help avoid a situation where our ability to respond effectively is compromised.
Actions to consider include :
- Finding out when key staff will be on holiday, whether they are going away and whether (and, if so, how) they can be contacted;
- Appointing additional deputies to key people/roles (or even deputies to deputies) to ensure sufficient cover is maintained;
- Ensuring that anyone drafted in to cover temporarily is fully aware of their roles and responsibilities and is given any necessary training;
- Checking that contact details are up to date (both for usual and any temporary team members) and that any temporary changes to normal contacts are identified and recorded;
- Ensuring that any interim arrangements are communicated, particularly to ‘first responders’ such as security or facilities staff.
Unfortunately, disasters and crises don’t take holidays. A bit of forethought could make the difference between success and failure if your plan has to be invoked whilst your key people are taking their well-earned break.
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