Archive | Crisis communications

The long and short of it

In our family there’s a phenomenon known as the “Thomas goodbye”. Thomas is Mrs Oz’s maiden name and the Thomas goodbye pretty much applies to everyone on that side of the family, whether or not they’ve changed their surnames through marriage, as it’s a genetic, rather than a name thing. It’s what they do when […]

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Oz’s Business Continuity Tip of the Month : “No news is bad news”

There are two common misconceptions about the media that are all-too-commonly offered by incident management teams as a reason for not talking to them. The first is that the media won’t be interested in their organisation, either because it’s not a household name or because they think that their problems wouldn’t be particularly newsworthy. The […]

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Oz’s Business Continuity Tip of the Month : “A numbers game”

Most crisis or incident management plans contain lists of contact details (in fact some plans contain little else, but that’s another story). Generally speaking this is a very good idea, as communication is, almost without fail, the biggest issue that a crisis or incident management team has to deal with. So anything that supports and […]

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Oz’s Business Continuity Tip of the Month : “A matter of perception”

It almost goes without saying that effective crisis management needs a mechanism for spotting that you’re having one in the first place and a capable team who are able to make decisions and take appropriate actions to deal with the situation. And this is the focus of attention for many crisis management plans. But the […]

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