Archive | Crisis/incident management

The long and short of it

In our family there’s a phenomenon known as the “Thomas goodbye”. Thomas is Mrs Oz’s maiden name and the Thomas goodbye pretty much applies to everyone on that side of the family, whether or not they’ve changed their surnames through marriage, as it’s a genetic, rather than a name thing. It’s what they do when […]

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A nifty fifty?

It’s finally caught up with me. I tried to ignore it and hoped it would go away but whatever I did it was destined to happen anyway. I was utterly powerless to prevent it. Resistance was futile. In the end I just had to take it on the chin. I’m talking about my recent birthday. One with a zero at the […]

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Oz’s Business Continuity Tip of the Month : “No news is bad news”

There are two common misconceptions about the media that are all-too-commonly offered by incident management teams as a reason for not talking to them. The first is that the media won’t be interested in their organisation, either because it’s not a household name or because they think that their problems wouldn’t be particularly newsworthy. The […]

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Oz’s Business Continuity Tip of the Month : “A numbers game”

Most crisis or incident management plans contain lists of contact details (in fact some plans contain little else, but that’s another story). Generally speaking this is a very good idea, as communication is, almost without fail, the biggest issue that a crisis or incident management team has to deal with. So anything that supports and […]

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Oz’s Business Continuity Tip of the Month : “A personnel challenge?”

One assumption that’s very often made is that the HR department will handle any and all people issues that might arise as a result of invoking our incident management or business continuity plans. Which, on the surface, probably seem like a reasonable assumption to make. But let’s just take a moment to think about what […]

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