Andy Osborne is Acumen's
Consultancy Director and author of :

Business Continuity Tips

Andy is committed to passing on his expertise and extensive hands on experience in the field of Business Continuity Management.

So... here's the full text to compliment his link...


The right stuff...

One of the key decisions to be made when putting your business continuity plans together is who should lead the incident or crisis management team. It can also be one of the trickiest.

Often, the most senior person in the incident management team is given the role by default. But while the person needs to be senior enough to have some ‘clout', seniority in itself isn't enough. The qualities that make a good operational manager don't necessarily guarantee a good crisis manager.

Good crisis managers are able to take quick and decisive action, often under extreme pressure. They are natural leaders, who command respect and are able to motivate a team. They need to be flexible and adaptable as well as being highly motivated themselves. And they need to be excellent communicators, at all levels.

A background in command and control may be an advantage, and there may be other more suitable candidates within the organisation than the most senior manager. Consider, for instance, ex-military or ex-police officers who may have some of the required attributes, although a good knowledge of the business is also needed. And beware, this can be a sensitive subject, often involving internal politics, which may have to be handled tactfully.

In a crisis, having the right person in charge could be the difference between success or failure. So think carefully, and choose your crisis manager wisely.